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faqs

Contact Us
beautifullywarminfo@gmail.com

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Free returns & exchanges
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Available Chat Times:
Mon-Fri. 6a-5p PST

General Questions

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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum

I have subscribed to your newsletter but I do not want to receive too many emails!

First we want to warmly say: "welcome to the crew!" We do our best to only send you emails that we feel like you would enjoy! We promise to never spam you and offer the option to unsubscribe in every email if you change your mind.

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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum

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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum

We're excited to get your package to you! If you're having an issue locating your tracking link, please email us at grace@satinlinedcaps.com so that we can locate the link and email it to you.

Or you can sign in here to view your account, where you can see your order status.

Grace Eleyae products can be shipped worldwide and are sold on ecommerce sites in Canada and the United Kingdom. View Stockist here.

To learn more about our shipping options click here.

We're eager to get your products to you and want you to be able to track it at any moment. If you're not able to track your package, either through your shipping confirmation email or through your online account with us or haven't received it within our guaranteed ETA, please email us at grace@satinlinedcaps.com, or fill out the form on this page, so that we can assist you.

We want you to be satisfied with your purchase. If you are unhappy with your order, please email us at grace@satinlinedcaps.com, or fill out the form on this page, so that we can assist you with your return.

To learn more about our return policy, please click here.

It's our goal and duty to handle your return in a timely manner. If your items have been delivered back to our warehouse and you have not been refunded, please email us at grace@satinlinedcaps.com so that we can administer your refund.

If you have received an incorrect order, we would love to correct that for you! Please email a photo to us at grace@satinlinedcaps.com so that we can look into the issue.

This link will lead you to our sizing chart so you can decide if a small, medium or large will be best for you or the person you are buying the slap for.

If you're in between sizes, we recommend going with the smaller size so that you can allow room for the elastic to stretch.

If you ordered in 2016 or prior, you order the size medium. That is the original size of the (satin-lined cap)®

If you ordered in 2017 or later, fill out the form on this page, and we will be able to check your order for you.

If you're having difficulties with your code please let us know by either emailing us at grace@satinlinedcaps.com or filling out the form on this page, so that we can look into solving this for you.

If you purchased an item and within 24 hours of when the price was decreased, then we will give you the reduced price. Email us at grace@satinlinedcaps.com or complete the form on this page so that we can give you your partial refund. Please provide your order number and a screenshot of the reduced priced product.

To learn more about price guarantees and adjustments click here

Ask a Question

Have any questions or concerns we weren't quite able to answer here? No problem. Let us know below and we will be more than happy to chat with you.

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